DISQUS

Connie · 10 months ago

I dumped Auctiva long ago. To many issues; too little customer service.

Good grief.

Connie

Trent_T · 10 months ago

This is a huge issue for many eBay sellers that requires immediate attention. I personally quit using their services long ago. I do know many friends who continue to use Auctiva and I will be sure to pass this article onto them.

Great post, John!

http://twitter.com/Trent_T

Cliff Aliperti · 10 months ago

...Doesn't make me too anxious to check out the Auctiva eCommerce platform either.

Renagade · 10 months ago

This IS bad news...and it can also explain to some WHY thier auctions have done so poorly!

Wondering...is there and easy way to dump all pics, saved listings etc on Auctiva? I think alot of people will want to know.
Thanks John...for this ALERT!!

Kym · 10 months ago

hmmm this is scary since I use auctiva to list my ebay auctions. thanks for the info

Mitzi · 10 months ago

I've been reading about this on the eBay boards, I guess this morning Auctiva said they have the problem fixed but need to let Google know still, and if you are using Firefox that you need to go and disable a security setting if you want to use the site. Just search the boards for Auctiva and you will see lots of chatter about it.

I think I am going to give it a bit more time before I try to go in and use it. I hope they get everything sorted soon!

colderice · 10 months ago

I am sorry to hear that you were caught up in the mess Mitzi! That absolutely stinks. Keep me posted please on the situation so we can let everyone know when it is fixed. But as for now, even your blog is getting the Google smackdown when I go to vintagegoodness.com. Man this has affect so many people and so many possible collateral sites, WOW

Rebel · 10 months ago

I am not surprised at all!It took Google and others long enough to figure out what these thieves were up to!You must understand that when your offered free images for your store....you will pay....or should I say someone else will pay for them.In this case it has been the eBay affiliates that have paid for the sellers free images.Auctiva has consistently overwritten affiliate cookies via their images and links.....they are nothing but crooks....and if you are a seller using them....I would advise you to find a better more honest way to display your images.

The thing is...do you think affiliates are going to continue to drive traffic to your sites, and allow Auctiva to steal their commissions?...HELL NO!Some affiliates have already started blocking those products from sellers engaged with Auctiva.If Auctiva can't take the money from affiliates, then whom will eventually pay......the sellers!Expect to start paying for your once free service!

Geepers Mary · 10 months ago

Since few people run these giant entities, I can't help but wonder if Auctiva is getting slammed by Ebay, and even other sites due to the fact that Auctiva wants to branch off and do their own thing. The problem with this whole matter is that we'll never know the truth of the matter. Remember folks, all it takes is but one week of Google warnings to create enough damage (to any web-based company) that will put them out of commission. Based on the way Ebay treats it's customers, Paying customers that is (it's Sellers), I can't help but think that destroying their competition in this manner is a normal order of events. In America, events such as this are day-to-day realities. Just look at the billion dollar crooks getting away with financial murder. Don't be so naive...there's more to this story than the inflammatory comments being posted to all these sites regarding Auctiva's subjective credibility, or the "damage control" they must now do to keep themselves looking like a viable company. Don't forget, Auctiva is an affiliate of Ebay-- It seems Ebay, with the help of some friends, may be cutting them loose.

Geepers Mary · 10 months ago

I just received a poignant response from a friend to whom I sent the same entry to: He said this. "I see your point, and will add that Ebay alone has become a company who uses 'fear' as a vehicle to conduct business, and to keep it's market share. I've kept close watch to the fact that Ebay has continually instilled fear into buyers' minds that their purchase is never secure, and that "protection" is now needed--"fear your Sellers--use PayPal". Stemming from the feedback forum policy changes, buyer's are convinced they need PayPal for the security of "buyer protection" (not to mention that they cannot pay with check or Money Order any longer, as per Ebay policy), a new discourse amongst buyers is plaguing the marketplace: Never, under any circumstances, trust your Ebay Seller. A fear which is evident in the negative feedback policy which allows the Buyer to lash out at the Seller at the drop of a hat without any repercussion. Fear is Ebay's weapon of choice used to keep buyer's paying with paypal, and one which translates into cold hard cash. It is a fear is advertised on just about every page you see on the site as "Buyer Protection" and easily translates into the notion that some measure of fraud, by the Seller, should be anticipated. So, Google's "malicious" warning may be true, or may not, who knows. What is known, is that it is placing "fear" into the minds of Auctiva's customers, a fear that seems to work so well in controlling the crowd. Is Ebay a C++ company on a decline? Absolutely, but not only with regard to the way it conducts its business, but also in it's failings to achieve a measure of humanity with regard to the way it treats it's Seller (customer) base." Thanks Jake for your thoughts...Geepers, Mary

Wutzi · 10 months ago

Ok, we all know now that Auctiva is surely NOT the best thing to use - but does anybody have any idea of how to delete the Auctiva account, although 42 items are currently listed??? Would they be thrown out of auction??? And which 3rd party software CAN you trust??? I´ve just started selling on Ebay and am really thinking of selling on another platform, but since I want to sell worldwide it´s a toughie. Most big online auctions are mainly US based (I´m an intergalactic American living in Germany btw...)

Anybody have any tips for me??? Thanks

Cliff Aliperti · 10 months ago

Hi Wutzi,

I've been using Inkfrog without any real problems for about 3 years now (TurboLister prior to that). It's $9.95 per month, but I find that cost pretty much outweighed by the ability to schedule my auctions to launch "X" amount of minutes apart (which I like to do to stagger ending times).

Good luck!
Cliff

Dan · 10 months ago

Wutzi, the only way I know of to get Autiva off your listings is to cancel them in ebay and then re-list using ebay or via other software. Can't help you with other choices. Ebay may be ultimately behind this attack on Auctiva, which is now trying to compete with them; or, google may be to blame, as they have erroneously marked other sites as dangerous before and later admitted their mistake. Or Auctiva may have been hacked - since some have reported getting worm hits to their firewalls while on the site. I have not had a problem in my brief entry into the Auctiva pages today - but the warning message comes up at every move (I use Firefox), which makes getting anything much done extremely difficult. Sellers using Auctiva are screwed anyway you look at it. Too soon to tell who to blame - lawsuits will surely fly over this mess. Not that they would help us small-time sellers. Time to go back to the fleamarkets and collector shows?