DISQUS

ColderICE eCommerce Blog: EXCLUSIVE!!! Lesson Learned: AUCTIVA Calls ColderICE & Puts Out The FIRES!!!

  • katydidscards · 10 months ago
    Excellent that you got them to come and talk to you, quite a coup. Now, I have some specific questions that Spencer did not address and comments to make:

    1- Why did Auctiva tell us to disable the protection on Firefox and go ahead and use the site if it was not safe (they were doing that as early as Saturday morning, as I recall.)

    2- Why did they not stress to folks who didn't know about clearing their caches that if they didn't do so, they could still get infected.

    3- Note guys, if we get the Red Screen of Death when we try to go to your site, we're not going to go to your forums to find out info. Surely you can send out a broadcast email to people, or heck, create a Twitter account not directly linked to the site so you can send out messages (or maybe they can just contact John here, eh?)

    4- Hey Spencer, on your message that was posted yesterday (FAQs about Malware) you state "If they were using the latest version of reputable antivirus software, they would have avoided contamination."

    Ahem. Even with a good anti-virus software package, if people didn't know to clear their caches (or know how important it was to do so), they still potentially could have been infected.

    Bottom line, I appreciate Spencer coming here and doing a Mea Culpa for the company, but it should have been done much sooner. Early damage control limits the damage. Just my NSHO...
  • Hillary · 10 months ago
    Listen, I like Auctiva's services and I use them but there is a lot of very annoying stuff in this interview.

    A) If you knew on Thursday, why was Monday the first time you emailed about it?

    B) Why does Spencer keep justifying that he didn't understand why people didn't know what was going on when Auctiva posted all the info to their forums? Um, the forums that were blocked? The forums no one could access? That's like writing us a letter and hiding it in your drawer and wondering why we didn't read it.

    C) I understand that their twitter account had issues. But there are a lot of different ways they could have contacted members to let us know what the heck was going on before that way too late email. We were totally in the dark for days and everyone assumed the worst. Sure, we are customers that technically don't pay anything but that doesn't make us any less deserving of knowing what's going on.

    When I thought Auctiva only knew about this on Sunday, I could forgive them for not telling anyone until Monday. But finding out how long they knew before they told anyone rather ticks me off.

    The only other thing I wish you had asked is about how they recommend people turn off their virus settings. It seems like that was a knee jerk reaction on someone's part and outside of the official stance since Spencer just did a little PSA about having virus protection.
  • colderice · 10 months ago
    I am listening and READING all comments as they come in. EVERYTHING here will be sent there to Auctiva and NOW we all know they are listing.
  • Lin · 10 months ago
    Still blame on the user who was not at fault but who should have just checked the forums...forums they could not reach.
    Colderice, I am disappointed in your reaction. I think they played you.
  • colderice · 10 months ago
    I can NOT be "played" cause I don't have strings :-) Lin. Momma told me when I was a boy...you can not please everyone, so I NEVER try. The point about the forums is only PARTIALLY true. You actually COULD get to the forums all weekend, and I pointed to them right here...

    http://3rdpoblogs.com/colderice/2009/02/22/i-am...

    In reality the forums were only DOWN officially on Monday. However, you COULD get to them all weekend, if you dared to go past the warning.

    So I give you partial credit and him partial credit. That was NOT a hill I thought was that important to "fight on"...he already admitted that ALL communication was weak and that was very reason why he called me.

    My honest opinion is that I did not feel that he was "blaming sellers", but I may need to re-listen and see. To me, he seemed to be saying that they DID what they "thought" was best. I really wanted to know WHY we did not get any email till Monday! That was my BIG issue and he knew that was B.S.

    I am not a person to kick a man that has humbled himself to speak with me on MY terms, that is just not in my nature EVER. I always let a person have an out, that builds trust in them and character in you. I like to "do unto others as I would hope they would do unto me" if tables were turned.

    Another thing Momma said...The "arse" you KICK on the way up is the same "arese" you KISS on the way down. It has served me well in life.